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Integrating records, information, quality and knowledge management in the community sector: a case study

Knowing how best to invest in and apply new digital technologies within the Community sector is always a significant challenge. However, the growing need to work with multiple quality assurance frameworks within the sector provides an opportunity to establish new and innovative approaches to records and information management that can substantially improve quality and knowledge management practices. Looking forward, the benefits of such an approach can extend to enhanced support systems for governance, operational and client support systems and services.

The Children’s Protection Society has been collaborating with Melbourne University’s eScholarship Research Centre to find ways of reducing the burden and cost of quality compliance. This workshop was held on 19 February 2009 to demonstrate how this foundation for ICT innovation in the Victorian Community Sector is being developed and where it is headed. It offered some insight into how the fragmenting impact of multiple quality assurance frameworks (identified as one of seven key challenges in the Doing IT Better project’s position paper) could be addressed for community services organisations. The workshop also highlighted how interoperability mechanisms in national institutions (such as the National Library) are currently being conceived and trialled.

Download the electronic presentation from the workshop


Richard Vines is the Quality / Knowledge Manager at the Children’s Protection Society and a foundation member of the Doing IT Better Interoperability Working Group, which is developing a community sector interoperability strategy as part of the Doing IT Better project. Formerly a Knowledge Broker with the Centre for Excellence in Child and Family Welfare, he has done much to promote a vision for interoperability across a number of different sectors.

Gavan McCarthy is the Director of the eScholarship Research Centre at the University of Melbourne and has extensive experience in archives, records and heritage asset management. He is currently working on a number of national projects that support the objectives of national interoperability infrastructure.

A more detailed report on the forum and its outcomes will be posted here soon. In the meantime, you can download the electronic presentation in PDF format by clicking here

For more information on any of the above or on the project in general, please contact Dean Lombard on (03) 9654 5050 or at dean.lombard AT

Doing IT Better is a social justice initiative of the Centre for Community Networking Research (Faculty of Information Technology, Monash University) and the Victorian Council of Social Service, generously funded by a foundation.